Who we are
This website is run by Surfspot Online (Pvt) Ltd (“Surfspot”, “we”). We decide how the personal information collected here is used. Contact us about privacy at info@surfspot.co.zw or +263 77 390 2358.
What we collect, and why
- Contact form: your name, email, optional phone and company, and your message, so we can reply.
- Chat assistant (“Surf”): what you type, and any name, phone, email or company you share, so we can answer and, if you ask, hand the conversation to a person or call you back.
- Business Health Check: your answers, stored without your name. If you ask for your report by email, we also keep your name, email and any phone and company you give.
- Free online audit: the domain you enter and the results, which come only from public information. If you ask us to fix something, we keep the contact details you give.
- Security and abuse prevention: a one-way scrambled (hashed) version of your IP address, used to stop misuse of the chat and tools. We do not store your IP address itself.
We use this information to respond to you, provide and improve our services, and keep the site secure. We do not sell personal information.
Artificial intelligence
The chat assistant’s replies, chat summaries and some content suggestions are produced by Claude, an AI model from Anthropic. Your chat messages are sent to Anthropic to generate replies. Anthropic’s commercial terms do not allow your messages to be used to train its models. Please don’t share passwords, card numbers or other sensitive information in the chat.
Who we share it with
- Our team, and our internal sales system, so the right person can follow up.
- Service providers that run parts of this website for us: our hosting and email providers, Anthropic (chat assistant) and, if enabled, Microsoft Clarity and Google (analytics and speed tests).
- Authorities, only where the law requires it.
Some of these providers process data outside Zimbabwe. We only use providers with appropriate safeguards for personal information.
How long we keep it
- Chats that didn’t include contact details: 90 days.
- Anonymous health check answers: 12 months. Anonymous online audits: 6 months.
- Enquiries, call-back requests and reports you asked for: as long as needed to deal with your request and any business that follows, then deleted or anonymised.
Your rights
Under Zimbabwe’s Cyber and Data Protection Act you can ask to see the personal information we hold about you, have it corrected or deleted, or object to how we use it. Email info@surfspot.co.zw and we’ll respond within 30 days. If you’re not satisfied, you can complain to the Data Protection Authority (POTRAZ).
Cookies
We use a small number of cookies that the site needs to work securely (for example, to protect forms). We don’t use advertising cookies.
Changes
We’ll update this page if how we handle personal information changes. The date at the top shows the latest version.
